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Refund Policy

At GalaxiDrive, we strive to deliver high-quality digital document management services that meet the needs of all our users. We value your satisfaction and aim to be transparent about our billing and refund process.

SUBSCRIPTION PAYMENTS

At GalaxiDrive, we strive to deliver high-quality digital document management services that meet the needs of all our users. We value your satisfaction and aim to be transparent about our billing and refund process.

ELIGIBILITY FOR REFUNDS

We offer refunds only under the following conditions:

  1. Duplicate Payment
    If you are accidentally charged more than once for the same service, you are eligible for a full refund of the duplicate charge(s).

  2. Service Not Delivered
    If our system fails to provide you access to the services you’ve paid for, and our support team is unable to resolve the issue within 7 business days, a full refund may be issued.

  3. Accidental Purchase
    If you unintentionally subscribed and notify us within 48 hours, we may consider issuing a refund after reviewing your case.

NON-REFUNDABLE SCENARIOS

Refunds will not be provided for:

  • Partial use of a subscription period (e.g., mid-month cancellations).

  • Change of mind after services have been accessed or used.

  • Issues due to user error or third-party software conflicts not caused by us.

  • Plans that include downloadable content, if files have been accessed or downloaded.

CANCELLATION POLICY

You can cancel your subscription at any time from your account dashboard. Your subscription will remain active until the end of the billing cycle. No refunds will be issued for unused time.

HOW TO REQUEST A REFUND

To request a refund, please contact our support team at support@galaxidrive.com with the following details:

  • Full name and registered email address

  • Date and amount of the transaction

  • Reason for requesting a refund

Refunds, if approved, will be processed within 7–10 business days to the original payment method.

CHANGES TO THIS POLICY

We may update this Refund Policy at any time. Users are encouraged to review this page periodically for any changes.

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